Refund policy
At Pawnook Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within a few business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. Items that have been used or damaged by the customer may also not qualify for a refund.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us through our store contact page and our support team will be happy to assist you.